ETG SMS Services

Adds Individual, and Bulk, SMS messaging to Sales Cloud and Service Cloud.

Use your choice of popular SMS Gateway Providers (Twilio, Vonage, etc.) and connect with your Leads and Contacts through SMS.

SMS messages have a 90+% open rate, making ETG SMS Services one of the best Prospect and Client engagement tools available.

We designed ETG SMS Services to be “Gateway” agnostic, letting you choose the SMS Service Provider with the best messaging plans for your needs. Doing so also lowers your marketing and support expenses; ETG makes no profit on the messaging. We optimized ETG SMS Services for the two largest SMS providers, Twilio and Vonage {formerly Nexmo}*.

ETG SMS Services Features

  • Add Personalized Text Messaging to Salesforce
  • Bidirectional SMS messages to Leads and Contacts
  • Send Bulk SMS messages as a Campaign
  • Choose your SMS Gateway Provider
    • The two most popular Gateway providers are:
  • Track and report on Incoming and Outgoing messages in Lead and Contact records

*Should another SMS Gateway Service Provider be of interest to you, reach out and tell us about it!

ETG AppExchange SMS Service

Prerequisite Software:

  • Salesforce Products:
    • Sales Cloud: Enterprise, Unlimited, Developer, Performance
    • Professional Edition: ONLY if the company has purchased the optional API access license. The API Access License is an additional pay-for product ONLY available through your Salesforce Account Executive.
    • Essentials Edition: This product is NOT compatible with the Essentials Edition of Salesforce
  • SMS Gateway Providers:
    • ETG SMS Services requires a SEPARATE SMS Gateway Provider. A “Gateway Service Provider” is the company that manages the phone numbers and SMS sending and receiving services.
    • ETG SMS Services is optimized and compatible with Twilio and Vonage {formerly Nexmo}. Links to these companies are below.
    • The two most popular Gateway providers are:

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